IT Infrastructure Library (ITIL)

The ability to align business and IT remains a challenge as organisations struggle with providing services both internally and from external suppliers. This is especially evident in the uptake of cloud based services.

ITIL (Information Technology Infrastructure Library) provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth. It can help them to streamline their IT processes in order to achieve strategic business outcomes and provide the correct level of IT infrastructure and service management to support technical operations both now and in the future.

Fordway offers ITIL review services to enable organisations to assess their IT functions and processes against ITIL 3 best practice methodology. This provides a benchmark of organisational maturity and enables the development of an improvement plan aligned to business needs.

Fordway can also provide consultancy services to help organisations design and implement processes, workflows and toolsets based on ITIL best practice methodology. These will improve the organisation’s ability to design and operate an efficient and effective IT infrastructure to deliver best value to the business.

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